POLICIES & FAQs

Updated March 1st, 2024

First Class

If this is your first Tonic Method class, please arrive 15 minutes before the class start time to get checked in, see the studio, and go over the machine. For your first class, you will not be able to join the class if you arrive after the class has started. Grip socks (that are sticky on the bottom) are required. Bring a water bottle. And get ready to challenge, invigorate, and transform yourself!

If you do not arrive prior to the start of class for your first class, you will not be able to attend, as we need adequate time to walk you through the machines, go over any injuries or modifications you may need, and to demonstrate exercises before class starts.

In Colorado there is a No Show Fee of $35 if you book a class and do not show up and a Late Fee of $30 if you change, cancel, or modify your reservation within 12 hours of the start of class.

In Utah there is a No Show Fee of $30 if you book a class and do not show up and a Late Fee of $25 if you change, cancel, or modify your reservation with 12 hours of the start of class.

Arriving for Class 

If this is not your first class, please arrive 5 minutes prior to the start of class. If you do not show up for your reserved spot within 5 minutes after the start of class, then it may be given to a standby student. If you are more than 5 minutes late to class you will be denied entry for your safety and the experience of all clients. If this is your first Tonic Method class, you will not be able to join class after it has started.

No Cell Phones

We have a NO CELL PHONE Policy during class. This includes texting, phone calls, taking pictures, and/or filming/recording during class as it is disruptive and can also make other clients feel uncomfortable. This includes texting/calling on a smart watch. If you would like to take a picture/short video please do so before or after class.

If you need to use you phone (or watch) due to an emergency, we ask that you step out of the studio to do so.

Our goal is that you have 45 minutes for JUST YOU. Please turn on your “Do Not Disturb” setting during class. 

Grip Socks

For your safety and for studio cleanliness, grip socks (that are sticky on the bottom) are required. If you don’t have any, you can purchase them at the studio. For more variety check out Amazon.

Cancellation

Any cancellations or changes can happen up to 12 hours before the class starts. All cancellations must be completed online by going to Studios > Clicking My Account in the schedule > and click “cancel” next to your reservation. This includes changing from one class time to another in the same day within 12 hours of your originally scheduled class.

In Colorado:

• A Late Cancel Fee of $30 will occur if you change, cancel, or modify your reservation within 12 hours of the class time.*
• A No Show Fee of $35 will occur if you do not show up to your class that you are signed up for.*

*If you are a Founding Member, Gold Member, or Monthly Member the Late Cancel Fee is $20 and the No Show Fee is $25.

In Utah:

• A Late Cancel Fee of $25 will occur if you change, cancel, or modify your reservation within 12 hours of the class time.*
• A No Show Fee of $30 will occur if you do not show up to your class that you are signed up for, including no shows for a First Free Class.*

*If you are a Founding Member, Gold Member, or Monthly Member the Late Cancel Fee is $12 and the No Show Fee is $18.

There are no exceptions to our cancellation policy, but we do understand emergencies occur. The policy is in place to respect others who may want to get into the class and to encourage members to make schedule changes in a timely manner. It also helps to motivate you to stick to your scheduled workout.

If cancellations are made before the 12 hour window, the class credit will go back to your account to be used in the future.

Late Cancel Fees and No Show Fees are processed within 2 business days.

Waitlist Policy

If you register for the waitlist it is like registering for class. If you choose to sign up for the waitlist and get into class prior to the 12 hour cut off, the Late Cancel and No Show policies apply. If you are added to the class within 12 hours of the start of class, the Late Cancel and No Show fees are waived. Please note, if you sign up for the waitlist and can no longer attend, please remove yourself from the waitlist so someone else has the opportunity to take your spot. You will be notified via text and email (if you have opted in for these notifications) if you are added into the class if someone cancels their spot. This could happen a day in advance or minutes before class starts.

If you are ever added within the 12 hours of the start of class and cancel your reservation, you will not be charged a Late Cancel fee.

If you can no longer attend this class, please cancel your waitlist spot ASAP so that it can be given to the next person on the waitlist.

Instructor Changes & Substitutions

Instructors and classes are subject to change without notice. Please visit the class schedule for updates.

If a class has two (2) or less clients signed up for class, we will cancel the class and ask clients to book a class during a different time.

All Classes Must be Prepaid

To book a class, you must first create an account and purchase a single class, class package, or monthly membership beforehand. Even when attending a free class or when using an introductory free offer, you must book this online and we will need a credit card on file.

Active Credit Card on File

To attend a class, you must have an active credit card on file. If you fail to pay any services or fees when due, services or memberships may be suspended or terminated and future classes may be cancelled until all outstanding balances are paid.

All Sales Are Final

All sales are final. Classes are not eligible for transfer, exchange, or refund.

In Colorado if you need to cancel less than 12 hours before the class start time, you will be charged a Late Cancel Fee of $30. If you have a Monthly Membership, see our Monthly Membership Policy below for details on how to cancel this membership. All retail purchases are final. We do not offer returns, exchanges, or refunds.

In Utah if you need to cancel less than 12 hours before the class start time, you will be charged a Late Cancel Fee of $25. If you have a Monthly Membership, see our Monthly Membership Policy below for details on how to cancel this membership. All retail purchases are final. We do not offer returns, exchanges, or refunds.

Tonic Founders Membership

If you purchased one of our 50 Tonic Founders Memberships, you can book up to one (1) class per day, everyday! Other perks included in this membership are 10% discounted Private Session at $90/session, 10% discounts on regular priced retail items, and first priority to sign up for events like free classes, workshops, and more. Our Tonic Founders Membership rate is guaranteed so long as your membership remains active. You can freeze your membership for up to 2 months annually in 1 month increments. To do this, please contact us. This membership will automatically renew every month. All auto-recurring monthly memberships have a minimum commitment of 2 months. We require a 30-day notice prior to your renewal date if you would like to cancel your Tonic Founders Membership. If you cancel, you will not be able to get this rate again. To cancel your Founders Membership, you must complete this form.

Tonic Gold Membership Colorado

If you purchased one of our Tonic Gold Memberships, you can book up to ten (10) classes per month! Each additional class per month is a discounted rate of $22/class. Other perks included in this membership are 10% discounted Private Session at $90/session, 5% discounts on regular priced retail items, and invitations to attend free classes, workshops, and more. You can freeze your membership for up to 2 months annually in 1 month increments. To do this, please contact us. This membership will automatically renew every month. All auto-recurring monthly memberships have a minimum commitment of 2 months. We require a 30-day notice prior to your renewal date if you would like to cancel your Tonic Gold Membership. If you cancel, you will not be able to get this rate again. To cancel your Gold Membership, you must complete this form.

Tonic Gold Membership Utah

If you purchased one of our Tonic Gold Memberships, you can book up to one (1) class per day, everyday! Other perks included in this membership are 10% discounted Private Session at $90/session, 5% discounts on regular priced retail items, and invitations to attend free classes, workshops, and more. You can freeze your membership for up to 2 months annually in 1 month increments. To do this, please contact us. This membership will automatically renew every month. All auto-recurring monthly memberships have a minimum commitment of 2 months. We require a 30-day notice prior to your renewal date if you would like to cancel your Tonic Gold Membership. If you cancel, you will not be able to get this rate again. To cancel your Gold Membership, you must complete this form.

Auto-Renewal Monthly Memberships

The 8 Class or 12 Class Automatically Renewing Monthly Memberships do not roll over. You can take the specified number of classes every 30 days. As a Monthly Member if you exceed the number of classes in your membership you will be charged a discounted rate of $25/extra class. This membership automatically renews every month. All auto-recurring monthly memberships have a minimum commitment of 2 months. You can freeze your membership for up to 2 months annually in 1 month increments. To do this, please contact us. To cancel your Membership, you must complete this form. We require a 30-day notice prior to the renewal date to cancel a membership.

Monthly Unlimited Membership

If you have purchased a monthly unlimited membership, you can book up to one (1) class a day, everyday! Monthly unlimited memberships automatically renew every month. All auto-recurring monthly memberships have a minimum commitment of 2 months. You can freeze your membership for up to 2 months annually in 1 month increments. If you would like to terminate your membership, we require a 30-day notice prior to the renewal date. To cancel your monthly unlimited membership, you must complete this form. 

Pregnancy or Postpartum

If you are pregnant or postpartum and have been cleared by your doctor to exercise, Tonic Method is a great low impact form of strength training. Please arrive early before your class to meet with the instructor and go over modifications.

Under the Age of 16

If you are under the age of 16 you will need to have a waiver signed by a parent or legal guardian BEFORE taking your first class. Please contact us once you have created an account.

Security Cameras

For safety and security reasons, we use encrypted security cameras within our facilities.